Guest Experience Management Trainee Asia Pacific

The position is responsible for supporting the Guest Experience team of Accor Asia Pacific in the launch of new projects in 2015, namely the roll out of:
- Voice Of the Guest - VOG (guest satisfaction and online reputation monitoring),
- Social Media Content Publishing tool.
The scope of work includes Asia Pacific hotels from all brands.

Primary Responsibilities

Voice of the Guest (25%):
Assist the Guest experience team in the planning and roll out of the Voice of the Guest project: merge of the guest satisfaction and online reputation programs into a unique program using one single platform.

- Management of the registration process,
- Creation/adaptation of training and support materials,
- Reporting of KPIs.

Social Content Management (75%): Ensure quality content creation for each channel (Facebook and Weibo for now) and country where Accor is present in order to maximize the engagement of the audience.

-Support the Asia Pacific Social Media manager in the creation of relevant and engaging content for the region: including research, copy-writing, selections and alterations of images/graphics and videos,
- Support the roll out the Social Content Publishing tool in the region,
- Issue regular reporting on Social performance,
- Provide countries first level of support for Facebook matters,
- Benchmark Accor Social content with competitors.

Other Responsibilities
- Prepare case studies and best practices,
- Participate in the creation of Social campaigns,
- Handle special projects for the Guest Experience team.

Profil recherché

- Proficiency in English
- Copy-writing skills
- Eager to learn and curious of all things new
- Project management skills
- Creatively oriented with an eye for details
- Ability to analyse results
- Ability to plan ahead
- Well organised and prioritize assignments based on objectives
- Efficient and work well under pressure
- Multicultural awareness and able to work with people from diverse cultures
- Ability to work autonomously with minimum supervision - self-motivated
- Flexible and able to embrace and respond to change effectively
- Excellent communication skills with ability to build relationships with all levels of the organisation
- Pleasant and outgoing personality, good presentation
- Team player, able to work effectively and contribute in a team
Excel
Power Point
Photoshop

Informations pratiques

A propos de l'Entreprise

"Accor, premier opérateur hôtelier mondial, leader en Europe est présent dans 92 pays avec plus de 4 400 hôtels et 530 000 chambres. Fort d'un large portefeuille de marques, avec Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio, ibis, all seasons/ibis Styles, Etap Hotel/Formule 1/ibis budget, hotelF1 et Motel 6, Accor propose une offre étendue, allant du luxe à l'économique. Avec plus de 180 000* collaborateurs sous enseignes Accor à travers le monde, le Groupe met au service de ses clients et partenaires son savoir-faire et son expertise acquis depuis près de 45 ans.
*Dont 145 000 dans les hôtels filiales et managés"